Feb 22, 2022. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. You will only have been sent a QuickStart pack if the premises previously had VM. There is no way I can insert the isolator cable into the - 5223924. My Virgin Media App. Re: Wall socket. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. . Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. See where this Helpful Answer was posted. How do I book one? - 5404317. 2. I can’t find wall socket that is compatible with the cable. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Awful first impressions of Virgin Media. Phone line - 5 mins. Manage Your Account. I spoke to 3 customer service people yesterday and none could help. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Learn more. No wall socket. The package was delivered but there is no wall socket for me to plug into. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. I've selected self installation and have realised I have no vm wall socket. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. But I have no Virgin Media Wall socket in my - 5383603. My Virgin Media App. Joining in 143 Views. Dave. Can you help me please. Options. on 05-04-2023 09:20. If you have been given a Quickstart pack,. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. No virgin media wall socket in QuickStart,. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. So, a 50 minute broadband, TV and phone. Trace any cables coming out of it and check the ends of them. Options. #12. Follow these steps to install your virgin Media Broadband, TV and Phone service. I have looked everywhere but can't seem to find one. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Turn on your TV and get connected. @umerarifkhan11 wrote:. I'm very sorry you don't have the wall socket. If no. Tudor. Options. Post Replyon 17-12-2022 10:39. Hi @bingoman000. I have the new one as I. AnthonyRaw1986. I don't work for Virgin Media. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Tudor. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Home Phone. - 5250024 Don’t have virgin media wall socket. Security matters. The socket I can see is for BT. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 01-12-2022 11:22. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Turn on and start the hub. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. We recently applied for a virgin package of tv, phone and broadband. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Subscribe to RSS Feed;. on 15-11-2022 18:53. Either way. Or wait here a day or two for a VM Mod to pick this up. 2: Seeker. Browse Virgin Media Virgin Media Community. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. RedTomato said: I removed my Virgin cable about a month ago. I have taken a look on our side and it looks as though you have spoken with the team regarding this. There are two empty wall sockets but the cable doesn’t fit into either. They will charge £99 for a relocation. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin wall socket Tashamegan. I only found an openreach mastersocket 5c in the flat. My router does now provide internet but the light is always yellow and it. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Account - Cable. The openreach socket can take a landline cable or an ethernet cable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Phone Switchover. Account - Cable. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I have only got one rectangular shaped white socket (Shown. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). on 21-02-2023 19:59. ^Martin. Re: No virgin media wall socket. . It is likely you will be waiting a few days. I have noticed that i do not have any internal wall socket. I can only find the TV socket. ThanksHi , Thank you for your post and welcome to our community forums. Virgin Phone Switchover. Just joined. 11-11-2022 12:53 - edited 11-11-2022 12:58. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I'm a Very Insightful Person, I'm here to share knowledge. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Learn more. Thanks to everyone who replied to my question about removing old telephone boxes and wire. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Virgin Media Wall Socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. No vm wall socket. Forum; Apps. Browse Virgin Media Virgin Media Community. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. When ordered it didn't say anything about needing a VM wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I don't work for Virgin Media. #12. Getting Connected with Virgin Media is easy when you have a wall socket. vintageclaret. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Cable. But I have no Virgin Media Wall socket in my - 5339557. Learn more. . The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Will an engineer h. Virgin Media; My Virgin Media; Shop; Help;. 2 weeks ago - last edited 2 weeks ago. on 05-09-2023 20:36. I need an engineer. Browse Virgin Media Virgin Media Community. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The cable in the second picture is the one you need to connect too. Not able to set up my broadband. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Account - Cable. Everything is freshly decorated and the telly, internet and TV work fine. Customer since 1993. 168. 168. I don't have a virgin media wall socket and this is stressing me out. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I was never asked if I had a wall box. Flag for a moderator; on 20-07-2023 13:38. I guess your options are seek approval, be dumb and have install or change providers. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. The wall socket I have within my home does not appear to be working. Go to virginmedia. The new cables from your Quick Start kit will be push fit. Plug the cordless base. Had my kit sent to a home we’ve just moved into. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 0800 052 1734-----Fibre phone Adaptor - different rooms. Virgin offers self-install to properties that have recently had a service. There were many cable companies that originally built the networks in the early 1990s. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Please help - 5208212. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. I have also checked outside and there is no box either on my property or on my boundary wall. 0. 0 KudosVery poor advice. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Push fit the VM-supplied lead onto the socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. The Openreach sockets do not work for Virgin Media. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. VM BB TV Landline. Virgin Phone Switchover. Has anybody ripped thes out and not disturbed the internet phone. Need to contact Virgin Media Customer. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Unscrew the white cable with the black collar. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. I could connect it in my house self install. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Plug the cables into the Hub. Virgin Media; My Virgin Media; Shop;. Thank you. 2: Internet connection, via your homehub, for all online functions. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. I recently applied and received the delivery for a virgin package of tv broadband. There are no virgin sockets on the wall. Only an aerial cable (pictured below) connected to a box outside my flat. Vonage 2nd line. 0 Kudos. Virgin Mobile. Account - Mobile. Browse Virgin Media Virgin Media Community. There should be a screw F socket on the bottom where the cable is now just pushed onto. Please there is no virgin media wall socket and I don't know how to go about the installation. Hi i have received my broadband package but i don't have virgin media socket in the wall. Sorry to hear you don't have a VM wall socket. Virgin Media; My Virgin Media; Shop;. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I don't think you have understood the problem! 1. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 0 Kudos Reply. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. Being connected to the internet is one of the most important modern essentials in 2022,. No virgin media wall socket. on 27-01-2023 17:22. Security matters. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Thank you. I’ve tried calling but the people I’m connected to keep hanging up. Vonage 2nd line. No, the ethernet cable is for a wired device if you have one. charleykate10. You have at least tested the ringing capacitor issue in the diagnostic process. Broadband and TV deals. You should be able to do it on a call to CS. on 17-09-2022 22:50. kkd1. Live TV uses co-ax cables. goslow. It has two outputs on the left of the wall box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Thanks23/04/17 - 06:45 #6. However, there is no Virgin Media Wall socket in my house. Turn on your TV and get connected. So look about for connections that. Re: No Virgin media wall socket. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help;. If it is a loose cable only, you will need one of these to connect the Quickstart cable. However, since theres no virgin media socket is it possible if someone who works at v. Browse Virgin Media Virgin Media Community. So yes, following many takeovers, this is now your Virgin Media connection. Explain what needs to be done and book an engineer visit. Vonage 2nd line. Options. The internal wall boxes are mostly oblong. 0. Hi, Iv just received my new broadband. we’ve just moved in to our new house. I don't work for Virgin Media. Follow these steps to install your virgin Media Broadband, TV and Phone service. Incidentally the phone socket is redundant if not in use and can be safely removed. Problem solved? Click to. ” I did not get a silver terminator cap in my packaging to send back. on 28-10-2022 17:29. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Hi there @vmcusto1, welcome to our forum and thanks for your post. Tudor. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. One of them was Telewest. Get the Hub ready by connecting the wires. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. - 5156775. 3 minutes ago. Take a look outside where the incoming cable is. but I believe if the system has allowed self install VM has been installed in the past . 0 Kudos Reply. Broadband. Phone. Account - Mobile. VM. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. You won't be able to convert as Virgin Media use a different infrastructure network to BT. I'm here to share knowledge, I don't work for Virgin Media. My Virgin Media App. 1 ACCEPTED SOLUTION. Re: No wall socket. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. 1. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Thanks . Re: No Virgin Media wall socket internally. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5201249. There are 10 types of people: those. One of them was Telewest. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Call the Pre-installation and delivery team on 0800 052 1734. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Or if the other end of the white cable is in a more useful. However, I do not have any of the specified wall sockets available. We've taken the front of the box off and inside there is an isolator but nothing else. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. No virgin media wall socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. That looks like a Sky dish cable. Browse. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Placed an order and the lady said we were eligible for quick start self installation. . But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Learn more. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I ordered a broadband only package because it said I could self install the kit. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Sign in . We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Carley_S. I’ve just lived into my new house and received my Virgin box. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . These are the parts I could find, they were screwed into the end on the coaxial cable. I have received my quick start-up kit. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. Will an engineer h. Phone. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Plug the cables into the hub. That is a Virgin telephone socket. I've got the same problem as above. We have a virgin media wall socket with an ethernet port in the. Stay safe online. Broadband and phone deals. Some of the cables hanging out the wall were cut off after the house improvements. Account - Mobile. RedTomato said: I removed my Virgin cable about a month ago. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Tudor. . Internet connectivity is one of the most. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Joining in. Vonage 2nd line. We're here to help. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. Some properties do not have a wall socket, only a cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Trace any cables coming out of it and check the ends of them. VM BB TV Landline. That is a rooftop aerial outlet for Freeview TV. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. The box does however have a hole in. 100. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You need a small spanner to remove this. Browse Virgin Media Virgin Media Community. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2).